FAQ · Help Center

Measure bust, waist, and hips. If between sizes, choose the larger size. Most pieces are stretch-friendly one-size.

We use premium lace, mesh, satin, and stretch blends. Each product page lists fabric composition. Avoid strong chemical odors — authentic pieces should smell neutral after airing.

Designed to fit a wide range of body types with stretch fabric (typically fits S–L / bust 80–95 cm). Check the product description for specific measurements.

Browse by C-series category (student, nurse, stewardess, etc.). Consider your height and preferred fit — most sets include the main garment; accessories may be sold separately in P-series.

We shoot in studio lighting. Slight variation may occur between screens and batches. If the item is significantly different, contact us within 48 hours for exchange.

Yes. All orders use discreet outer packaging with no product name on the box — suitable for gifting. You may add a delivery note at checkout.

Unworn, unused, unwashed, undamaged, and resalable (does not affect secondary sale) with tags and packaging intact: return within 7 days of delivery. Opened intimate items cannot be returned for hygiene reasons (defects excepted). Defective/wrong items: photo proof within 48 hours — we cover return shipping. See our Returns Policy.

Plain outer box — no brand logo or sensitive wording on the shipping label.

Typically 2–5 business days after dispatch from our Thailand warehouse. Remote areas may take longer.

Tracking number is sent by email/SMS once shipped. You can also check order status in your account.

A neutral merchant descriptor only — no product description or sensitive wording.

We ship from regional hubs as markets launch. Availability and rates appear at checkout for your country. Subscribe to our newsletter for new market announcements.

Contact us within 48 hours with your order number and photos. We will arrange replacement or refund after verification.

Hand-wash in cool water with mild detergent. Lay flat to dry. Avoid bleach, wringing, and tumble drying on lace or silk.

Choose items with clear fabric labels. Discontinue use if irritation occurs. Follow care instructions for hygiene.

All products are for adults 18+ only. By using this site you confirm you meet the age requirement in your jurisdiction.

Store in a cool, dry place away from direct sunlight. Use breathable bags for lace items to prevent snagging.

Wash before first wear. If you have latex or nickel sensitivity, check material details or contact us before ordering.

Create a free account with your email. New members automatically receive One Star status and member pricing benefits.

One Star (register): 9.8% off · Two Star (฿1,000): 9.5% off · Three Star (฿3,000): 9.2% off · Four Star (฿5,000): 9% off · Five Star (฿10,000): 8.8% off

Subscribe with your email to receive welcome offers. Member discounts apply automatically at checkout when logged in (coming soon).

Based on completed order totals on your account (after returns). Tier upgrades apply automatically — no application needed.

Major credit/debit cards and Shopify-supported local payment methods for Thailand. All transactions are encrypted.

One discount code per order unless stated otherwise. Member tier pricing may stack with selected campaigns — check promotion terms.

Before shipment: email hello@juxxy.cn or use live chat with your order number. Refund to original payment after approval. After shipment: cancellation is not available — please request a return after delivery.

① Email support (order #, photos, reason) → ② Receive return address/RMA → ③ Ship item back → ④ Refund within 5–10 business days after inspection. Do not ship without approval.

Approved returns: 5–10 business days to original payment method. Cancelled unshipped orders: usually 3–5 business days. Bank/PayPal timing may vary.

Contact customer service with your order number and tax details. We provide invoices for eligible business customers in Thailand.